Launching Cross-Platform Digital Insurance ID Cards with 77K+ Downloads

Designed and launched one of the first cross-platform digital insurance ID cards in the industry, with 77K+ downloads since launch.

Role

Product Designer

Industry

Health Insurance

Duration

4 Weeks

a cellphone leaning against a wall
a cellphone leaning against a wall
a cellphone leaning against a wall

The Challenge

While a few insurance companies had introduced digital ID cards, the feature was far from common — and even fewer had launched on both iOS and Android. Our goal was to be among the first to deliver this capability across both Apple Wallet and Google Wallet, giving members secure, on-demand access to their insurance information wherever they were.


My Role and Approach

Product Designer collaborating with iOS and Android mobile developers, product team, with input from compliance teams and security experts

  • Researched and designed user flows for Apple Wallet and Google Wallet integration

  • Ensured consistent UX and brand experience across platforms

  • Addressed technical and security constraints for sensitive member data

The Challenge

While a few insurance companies had introduced digital ID cards, the feature was far from common — and even fewer had launched on both iOS and Android. Our goal was to be among the first to deliver this capability across both Apple Wallet and Google Wallet, giving members secure, on-demand access to their insurance information wherever they were.


My Role and Approach

Product Designer collaborating with iOS and Android mobile developers, product team, with input from compliance teams and security experts

  • Researched and designed user flows for Apple Wallet and Google Wallet integration

  • Ensured consistent UX and brand experience across platforms

  • Addressed technical and security constraints for sensitive member data

Android Wallet Template
Android Wallet Explorations

The Outcome

  • 77K+ members have added their ID card to a mobile wallet since launch

  • One of the first insurance companies in the industry to launch on both platforms simultaneously

  • Made insurance information faster and easier to access for members on the go

ID Card Google Wallet
ID Card Google Wallet
ID Card Google Wallet
ID Card Apple Wallet
ID Card Apple Wallet
ID Card Apple Wallet
ID Card Apple Screens
ID Card Apple Screens
ID Card Apple Screens

Why It Matters

Delivering a seamless, secure, and platform-agnostic experience helped position the company as a digital leader in an industry where such innovations are still emerging — and raised expectations for future member-facing tools.

Why It Matters

Delivering a seamless, secure, and platform-agnostic experience helped position the company as a digital leader in an industry where such innovations are still emerging — and raised expectations for future member-facing tools.

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Copyright 2025 by Pompidou Nsangou

Copyright 2025 by Pompidou Nsangou

Copyright 2025 by Pompidou Nsangou

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